Had just posted my comments about receiving difficult feedback positively, when I was pointed to this by a colleague, Dr John Kenworthy - thanks, John.
Just watch this - it is quite long - 15 minutes, but great story and you can all work out the message for yourself! You can get the gist in the first 5 minutes, but if you are like me, you will have to watch it right through!
http://www.youtube.com/watch?v=Cbk980jV7Ao
Steve
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